FAQ

Orders + Shipping

Do you ship to my country? 
We ship worldwide! If you have any troubles at our checkout, please get in touch with our customer care team and they will help you to arrange to ship to your desired location. 

When will my order ship? 

Orders ship Monday to Friday within 48 hours of being received. Delays are possible when we are experiencing higher-than-normal sales volumes or during holidays. Our entire team works hard to keep these delays to a minimum. 

Do you offer gift wrapping or gift messaging? 

We do not currently offer gift-wrapping services, sorry! If you’d like to include a message for the recipient of your order, you can do so by including the message in the “special instructions” field at Step One during the checkout process. We will see the message, include it in the package and ensure to remove the invoice from the order. You can also send an email to [email protected] to let our customer care team know to look out for this gift. 

What are your shipping methods and transit times? 

Shipping timelines do not include the time it takes to process and pack your order. Delays are possible depending on the volume of orders the carriers are experiencing, the season, and of course the weather. Once the package leaves our warehouse, you can expect the following: 

For Canada and the contiguous United States: 

Canada Post standard ground: 1 – 5 business days 

UPS standard ground: 3 – 7 business days
FedEx standard ground: 1 – 7 business days 

International: 

FedEx international: 5 – 7 business days 

UPS worldwide expedited: 3 – 5 business days 

We prioritize all expedited shipments and ensure they are shipped the following business day after being placed.  You can select your preferred expedited shipping option at checkout. 

Where is my order

Orders placed with us are typically processed within 1 – 2 business days. You will receive a confirmation email as soon as your order has been placed, containing your order number. If you do not receive this email immediately, we suggest checking your spam or promotions tab in your email inbox as occasionally, these confirmation emails will land in these folders. 

Once your order has been packed up and labelled for shipping, you will receive another email confirmation containing your tracking details. You can track your package by following the link provided, or log in to your JUNE home supply account and track it directly through My Account, found at the bottom of our homepage. 

Please note that shipping carriers have been experiencing delays due to the Covid-19 pandemic. If you are unsure of where your order is or why it has been delayed while en route to you, please reach out to the carrier directly: 

Canada Post: 1 (866) 607-6301 

UPS: 1 (800) 742-5877

FedEx: 1 (800) 463-3339 

Only part of my order arrived – where is the rest of it? 

Your order was likely split up into two or more packages to allow for more efficient and economic shipping. We recommend you check your tracking details to see if there is more than one package en route to you. You will be able to track each individual package within your order through said tracking page. 

 

Returns and Exchanges:

How can I make an exchange? 

We are happy to arrange for in-store exchanges. Simply bring in the item you wish to exchange along with the receipt and we’ll sort it out for you at the shop. Online exchanges will be processed like a return. You then have the option of receiving store credit or if you know the item you’d like to make the exchange for, we will prioritize your new order for same-day shipping. 

How do I process a return? 

Please see our returns and guarantee page that outlines how to make a return. If you have any further questions about the process, please contact us at [email protected] 

What is your holiday return policy? 

We have extended our return window to January 10th. All orders purchased as gifts may be exchanged or returned for store credit until January 10th, 2022. 

If your order is within our regular 14 day window and you are the original purchaser, you can process the return for a refund onto your original method of payment. Please see our returns page for details. 

What do I do if my order arrived damaged? 

Unfortunately, despite our best efforts to pack and ship your purchases with the utmost care, damages can happen in transit. If your order has been damaged in any way, please email us at [email protected] within 48 hours of delivery with your order number, photos of the damaged items and packaging and we will look into an optimal solution for you promptly. 

What do I do if my order says it was delivered, but I haven’t received it? 

There are several reasons why your order may be marked as ‘delivered’ but you have not yet received it: 

  1. The delivery person scanned your package as delivered in advance of the delivery, meaning they are still on their way to deliver it. It could be a few hours or days until it is delivered. 
  2. Depending on the size or shape of the package, the carrier may be utilizing a delivery bin/facility and has left a key for said location in your mail slot for you to retrieve the large package. 
  3. A neighbour or roommate has accepted the package on your behalf. 
  4. The delivery person has thoughtfully hidden your package somewhere discreet to avoid it being stolen. 

If none of the above applies to your situation, please ensure the shipping address on your order confirmation is correct to confirm that the order was shipped to the correct address. If after 3 business days your order has still not arrived, please contact us with your order number and we will assist you immediately. 

 

Storefront: 

Can I put an item on hold? 

Absolutely! If there is a particular item you are interested in, please contact the store directly and we will ensure it is put aside for you at the shop. We can hold items for a maximum of 3 business days. However, if it is an item you know you’d like to purchase, we recommend placing an order through our online store either for pick up or delivery as these orders are processed quickly. 

Do you offer in-store pickups? 

We sure do! Simply select ‘Winnipeg Pick Up” as your shipping method at checkout when shopping online. We will get your order ready promptly and notify you as soon as it is ready for pick up. 

What are your store hours? 

Our current store hours can be found on our Contact Us page. 

Please note that due to the ongoing changes related to the pandemic, these hours are subject to change. We apologize for any inconvenience this may cause you and thank you so much for your patience and understanding as we continue to navigate this global pandemic together. 

 

Other: 

Do you offer trade/industry discounts? 

We do not currently have a Trade Discount Program in place. However, we do offer special pricing on bulk orders. If you are interested in wholesale or placing a bulk order, we ask that you get in touch with our customer care team via [email protected] and they will be able to organize this with you. 

Do you offer price adjustments? 

The only time we can offer a price adjustment is if a sale occurs within 5 days of your order being placed. We do not offer price matching or adjustments based on any other criteria. 

How can I contact you? 

If you can’t find the answer you’re looking for on this page, we invite you to get in contact with us via email at [email protected] directly and we will be in touch with you within 1 – 2 business days. 

Alternatively, you can contact us by phone at: 

1-800-264-6608

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